11/29/2023 0 Comments My lockbox program won't launch![]() ![]() Grasp the keybox with one hand the reach under the keybox and try to wiggle the key container to loosen it, then try to obtain the key again.If you cannot release the shackle, contact your Association/MLS for further instructions. ![]() Push down on the shackle and up on the bottom of the keybox, as if you were trying to close the shackle, and, while keeping the pressure on, try to release the shackle again.Move the shackle from side to side and up and down to see if you can loosen it, then try to release the shackle again.Grasp the keybox in one hand and the shackle in the other.There is poor communication between the keybox and your key.There are three possible reasons the keybox does not respond when attempting to obtain the key or release the shackle. Unresponsive iBox, iBox BT, or iBox BT LE
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